- * If a major theme/plugin version update requires more than 30 mins to fix, additional development costs will apply.
- * We use the VaultPress backup service. This plan maintains a 30-day backup archive.
- * We use two website uptime services. Alerts are sent via email and to a mobile phone app which we monitor.
- * Reports are emailed as a PDF.
- * We use the Zendesk ticketing system. Support is primarily email based.
- * All prices are in AUD and inclusive of GST.
- * VPS management is not included.