- * If a major theme/plugin version update requires more than 30 mins to fix, additional development costs will apply.
- * Consultancy time does not roll over to next period.
- * We use the VaultPress backup service. This plan backs up in real time and retains an unlimited backup archive.
- * We use two website uptime services. Alerts are sent via email and to a mobile phone app which we monitor.
- * Reports are emailed as a PDF.
- * We use the Zendesk ticketing system. Support is primarily email based.
- * We can offer a discounted developer rate of $200 per hour (12.5% discount). The normal hourly rate is $225 per hour. The normal daily rate is $1250 per day.
- * eCommerce and membership sites are complex and have many moving parts. They require this level of package.
- * We will provide or support a staging server where fixes and updates can be tested on before production release to minimize disruption.
- * We will require access to your Google Analytics account and will set up alerts to monitor traffic spikes of >25% and > 50% of average traffic.
- * All prices are in AUD and inclusive of GST.
- * VPS management is not included.