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Terms and Conditions – Services

The following document outlines the terms of use of Zero Point Development consultancy and services. You can also review our Privacy Policy, which outlines our practices towards handling any personal information that you may provide to us.

Before using any of the Zero Point Development services, you are required to read, understand and agree to these terms. THE LEGAL AGREEMENTS SET OUT BELOW GOVERN YOUR USE OF THE Zero Point Development SERVICES (“SERVICES”). BY USING THE Zero Point Development SERVICES YOU AGREE TO THESE TERMS, AS SUCH MAY BE AMENDED FROM TIME TO TIME AT Zero Point Development’S ABSOLUTE DISCRETION. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SERVICES.

ACCEPTANCE OF TERMS

Please read these terms carefully before using the services. By accessing the site, viewing any content or using any services available on the site and provided by Zero Point Development (as each is defined below) you are agreeing to be bound by these terms, which together with our Privacy Policy, governs our relationship with you in relation to the site. If you disagree with any part of the terms then you may not access the site or use our services.

Description Of Consultancy Service

Zero Point Development consultancy offers advice and best practice techniques on implementing, maintaining, securing and scaling websites that use WordPress and/or business processes that integrate with WordPress in any way, accumulated from many years of working with WordPress and businesses.

Description Of Support Service

Our support services offer WordPress support and maintenance of single-site installations of WordPress. Services include, but are not limited to, any service and/or content Zero Point Development makes available to or performs for you, as well as the offering of any materials displayed, transmitted or performed through the Services.

Zero Point Development reserves the right to amend, suspend or discontinue the availability of any Service at any time at its sole discretion and without prior notice.

Zero Point Development service does not support multi-site WordPress installations.

PAYMENT

You agree that you will pay for the Services, and that Zero Point Development may charge your payment method for any services purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING Zero Point Development WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES.

Your total price will include the price of the service but expressly excludes any applicable taxes; such service tax is based on the bill-to address and the applicable tax rate in effect at the time you use the Services. We will charge tax only in such jurisdictions where the Services are taxable.

Prices for the Services may change at any time at Zero Point Development’s sole and exclusive discretion. The Services do not provide price protection or refunds in the event of a price reduction or promotional offering.

USE OF SERVICES

You agree that the Service may include security technology that limits your use and that you shall use the Service in compliance with the applicable usage rules established by Zero Point Development and its licensors (“Usage Rules”), and that any other use may constitute a copyright infringement. Zero Point Development reserves the right to modify the Usage Rules at any time. You agree not to violate, circumvent, reverse-engineer, decompile, disassemble, or otherwise tamper with any of the security technology related to such Usage Rules for any reason—or to attempt or assist another person to do so. Usage Rules may be controlled and monitored by Zero Point Development for compliance purposes, and Zero Point Development reserves the right to enforce the Usage Rules without notice to you. You agree not to access the Service by any means other than through software that is acceptable to Zero Point Development. You shall not access or attempt to access an account that you are not authorized to access. Violations of system or network security may result in civil or criminal liability.

RELEASE AND INDEMNITY

You hereby expressly and irrevocably release and forever discharge Zero Point Development, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns of and from any and all actions, causes of action, suits, proceedings, liability, debts, judgments, claims and demands whatsoever in law or equity which you ever had, now have, or hereafter can, shall or may have, for or by reason of, or arising directly or indirectly out of your use of the Site and the Services.

You hereby agree to indemnify and hold harmless Zero Point Development, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable attorneys’ fees, relating to, resulting from or arising out of, in whole or in part (i) any breach of these Terms, whether or not deemed to be material or immaterial; (ii) the use of or reliance upon the Services, by you or any person acting on your behalf or using your account or Zero Point Development Username and password; or (iii) any material or immaterial violation of any rights, title or interests of any third party.

LIMITATION OF LIABILITY

In no event shall Zero Point Development be liable to You under any legal or equitable theory, including but not limited to contract, tort, strict liability, negligence, common lawor with respect to the site, the service or any content (i) for any lost profits, loss of use, or actual, special, indirect, incidental, punitive, or consequential damages of any kind whatsoever. You understand that your sole remedy for any damages you allege have been sustained as a result of the Services is to cancel your subscription.

Zero Point Development, AND THEIR LICENSEES, AFFILIATES, AND LICENSORS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE YOUR ABILITY TO TERMINATE THE SERVICE EFFECTIVE UPON RECEIPT BY Zero Point Development OF YOUR WRITTEN NOTICE OF TERMINATION, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW.

INTELLECTUAL PROPERTY

Zero Point Development, zeropointdevelopment.com graphics, logos, designs, page headers, button icons, scripts, service names and any other intellectual property are the sole and exclusive intellectual property of Zero Point Development. Zero Point Development’s intellectual property may not be used in connection with any product or service without the prior written consent of Zero Point Development. Notwithstanding the foregoing, the images and icons available in the Zero Point Development Press Kit may used by partners and approved third party sites in connection with providing appropriate links to the Zero Point Development Site.

SUPPORT REQUESTS & REASONABLE USE

Support must be requested through the proper channels to be received and responded to in a reasonable amount of time. To request support please email [email protected]

Each request is subject to a maximum of 30 minutes of development. The effort required for development is exclusively determined by the Zero Point Development management. For work outside of the scope of the Zero Point Development 30 minute development agreement, Zero Point Development will work with you to scope and cost the additional work needed.

Zero Point Development will respond to your support request within 24 hours 7 days a week, but provides no guarantee either express or implied on the timeframe of when a support request can or will be resolved.

Your requests are subject to approval by Zero Point Development management or by its assigned agent.

NATURE OF SUPPORT REQUESTS

Requests should fall within the following categories.

  • UI troubleshooting (HTML, CSS, Javascript)
  • Styling elements with CSS
  • Content population & image manipulation
  • Creation of basic graphics (e.g. buttons, banners, etc.)
  • WordPress consulting (advice and support)
  • Optimization of CSS, Javascript and Images
  • Theme/plugin audits
  • Plugin installation and implementation

If you are unsure about the whether or not a request meets these criteria, submit it as a ticket to our support system and we will either accept the ticket or deny the ticket based on managerial approval.

Examples of requests which shall not meet Zero Point Development management approval for support:

  • Website redesign
  • Landing page design
  • Custom plugin development
  • Custom theme development
  • Search marketing/SEO services
  • Any fix deemed by Zero Point Development management to exceed 30 minutes effort

THIRD-PARTY MATERIALS

Certain services available may include materials from third parties. Zero Point Development may provide links to third-party websites as a convenience to you. You agree that Zero Point Development is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party and that Zero Point Development is not in any way responsible for any such use by you.

UNLIMITED AND REASONABLE USE

The term “unlimited” is subject to a reasonable use clause. The definition of reasonable use is determined by Zero Point Development management, at its sole and exclusive discretion. Customers deemed to be abusing the Zero Point Development service will be contacted by the Zero Point Development management. Zero Point Development management retains the sole and absolute discretion to suspend service to you if we deem necessary.

TERMINATION & CANCELLATION

Cancellation can occur at anytime. You are never required to stay with us – in fact, we’d prefer you have the option to leave if you are unhappy with our service and give us feedback on how we can serve you better.

Zero Point Development may terminate or suspend any and all Services and/or your Zero Point Development account immediately, without prior notice or liability, for any reason whatsoever, or for no reason, including without limitation if you breach the Terms. Upon termination of your account, your right to use the Services will immediately cease. If you wish to terminate your Zero Point Development account, you must Contact us with your termination request. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

You can contact us through the contact page or support area to issue a termination request.

CHANGE

Zero Point Development reserves the right, at its sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, Zero Point Development will notify you by posting an announcement on the site. What constitutes a material change will be determined at Zero Point Development’s sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using any service or viewing any content following notification of a material change to the terms shall constitute your acceptance of the Terms as modified.

HOLIDAY SUPPORT COVER

Occasionally we will operate in “Holiday Support Cover” mode such as during the Christmas and New Year break or other times when we are unable to provide normal services due to staff holidays.  We will monitor all support tickets during this time but reserve the right to only respond to what we deem as critical issues which may include alien invasion, zombie apocalypse or some such other event.

MISCELLANEOUS

No agency, partnership, joint venture, or employment is created as a result of the Terms and you do not have any authority of any kind to bind Zero Point Development in any respect whatsoever. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. Zero Point Development shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Zero Point Development’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference). If any provision of the Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable. Zero Point Development may transfer, assign or delegate the Terms and its rights and obligations without your consent. The Terms shall be governed by and construed in accordance with the laws of New South Wales Australia, as if made within Sydney between two residents thereof, the parties submit to the exclusive jurisdiction of New South Wales Australian courts. Both parties agree that the Terms is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of the Terms, and that all modifications must be in a writing signed by both parties, except as otherwise expressly provided herein.